Return and Exchange Policy

We are committed to customer satisfaction and strive to provide the best quality in our products and services. This policy outlines the terms and procedures for returns and exchanges for purchases made through our websites or platforms.

1. Scope of Application

This policy applies to:

  • All orders purchased through our websites or affiliated applications.
  • Products or services not explicitly excluded in this policy or on the product page.

2. Conditions for Return

A return request can be made in the following cases:

  • The product arrived damaged or has a manufacturing defect.
  • Receiving a product different from the requested order.

Conditions for accepting a return request:

  • Submitting the request within 3 days from the date of receipt.
  • Returning the product in its original packaging with all accessories and the invoice (if applicable).
  • The product must be unused and undamaged as a result of misuse.

3. Conditions for Exchange

A product can be exchanged in the following cases:

  • The presence of a defect in the product.
  • The desire to change the size, color, or model (if available).

Conditions

  • Availability of the replacement product in stock.

4. Non-Returnable and Non-Exchangeable Products

The following categories cannot be returned or exchanged (if applicable):

  • Custom-made products.
  • Digital products or executed services.
  • Perishable products.
  • Any products explicitly stated as non-returnable on the product page.

5. Procedure for Requesting a Return or Exchange

To submit a return or exchange request:

Contact us via:

  • Email: info@tartipshop.com
  • Phone or WhatsApp: 0790878429

Provide us with the following information:

  • Order Number
  • Customer Name
  • Reason for return or exchange
  • Photos of the product (if necessary)

A response will be provided within 7 business days.

6. Shipping and Return Costs

If the reason for the return is an error on our part or a defect in the product, the Company will bear the shipping costs.

7. Refund Mechanism

Refunds will be processed to the original payment method unless agreed otherwise.
The refund process is completed within 14 business days after receiving and inspecting the returned product.
The time it takes for the refunded amount to appear in the customer’s account may vary depending on the bank or payment service provider.

8. Order Cancellation

An order can be canceled:

Before shipping, without any fees.
After shipping, subject to the return conditions outlined above.

Exchanges

For any inquiries related to the Return and Exchange Policy:

Email: info@tartipshop.com
Phone: 0790878429

By using our websites and making a purchase, you agree to this Return and Exchange Policy.

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